Order Confirmation
Shipping arrangements are confirmed after product availability, quantity, destination, and order details have been reviewed with the customer.
Delivery Estimates
Delivery times are estimates only and may vary due to destination, customs procedures, carrier delays, holidays, weather, or other factors outside our control.
Shipping Charges
Shipping costs, if applicable, are confirmed before the order is finalized. Different destinations and order sizes may require different shipping methods or charges.
Tracking
When tracking information is available, it may be provided after the order has been prepared and handed to the shipping carrier.
Address Accuracy
Customers are responsible for providing complete and accurate delivery information. Additional costs or delays caused by incorrect or incomplete address information may require further review.
Customs and Import Requirements
Customers are responsible for understanding any import, customs, or local requirements that may apply in their destination. OCPEPTIDE does not guarantee customs clearance in every jurisdiction.
Damaged or Missing Shipments
If a shipment arrives damaged or appears to be missing, contact our team promptly with the order details and any available photographs or carrier information so the situation can be reviewed.